Shipping Policy

Last updated: October 31, 2026

At CuraVision, we aim to process and ship your order as quickly and efficiently as possible. We understand that you're excited to receive your new eyewear, and we do our best to ensure a smooth delivery experience.

1. Order Processing Time

We aim to process and dispatch all orders within 48 hours of receiving your order confirmation.

Please note that this is our estimated processing time and not a guaranteed shipping timeframe.

Processing times may be affected by:

• Weekends and public holidays.

• High seasonal demand, including holidays and promotional periods.

• Unexpected increases in order volume.

• Circumstances beyond our reasonable control.

During these periods, processing and dispatch may take longer than usual.

We appreciate your patience and understanding.

2. Shipping & Delivery

CuraVision ships orders from the Netherlands.

Delivery times depend on the destination country, selected shipping method, and shipping carrier.

Please note that processing time and delivery time are separate. Our 48-hour dispatch goal refers to the time required to prepare and hand over your order to the shipping carrier, not the time it takes for your package to arrive.

Estimated delivery times are provided during checkout where available.

3. Shipping Costs

Shipping costs are calculated based on your delivery destination and the available shipping options.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

4. Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email.

If tracking is available for your selected shipping method, your confirmation email will include a tracking number or tracking link.

Please allow some time for tracking information to become active after dispatch.

5. Shipping Delays

Although we aim to dispatch orders within 48 hours, delays may occasionally occur due to holidays, high seasonal demand, carrier disruptions, or other unforeseen circumstances.

Once your order has been handed over to the shipping carrier, delivery times may vary.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please double-check your delivery address before completing your purchase.

If you notice an error in your shipping information, contact us as soon as possible.

We will do our best to assist you before your order is dispatched.

7. Lost or Damaged Packages

If your package arrives damaged or does not arrive within the expected delivery timeframe, please contact CuraVision.

We will investigate the issue with the shipping carrier and work toward an appropriate solution.

Your statutory consumer rights remain unaffected.

8. Contact Us

If you have any questions about your order, shipping times, or delivery status, please contact us using the contact information provided on our website.

We are happy to assist you.

CuraVision

Through an islander's eyes.